Five Signs of A Bad Moving Company

Posted onJune 5, 2017 by Arrow Moving & Storage

When choosing a moving company to help you uproot your life and transport it across town, the country or the world, it can be tempting to snatch up the cheapest mover you can find without much thought. However, taking the time to do your research can save you a major headache down the line. Look for these telling signs to determine if a mover can meet your needs or should just be avoided.

1. Punctuality

When you schedule a consultation with a moving company representative, your first impressions matter. In essence, a moving company should view your consultation as a chance to win your business. A mover’s punctuality will tell you a lot about how they view their clients. If a moving representative shows up late to your scheduled meeting, the company likely feels they don’t work for you and may not have your best interests in mind. Of course, emergencies happen, but a late representative without a good reason probably just sees you as a number.

2. Professionalism

Most moving companies will aim to project professionalism for all their potential clients. The initial consultation is their only way to inform you of their company culture and display the highest level of customer service you can expect of the company. In short, your consultation is your only chance to see them at their best. Examine the representative’s appearance, uniform and preparation materials. Representatives from bad moving companies will likely appear disheveled, messy and casual, and will lack supplemental materials.

3. Taking Questions

Bad moving companies are usually bad because they don’t necessarily “follow the rules” when they provide services to their clients. Because they know their methods are questionable, many will avoid answering your questions in detail at all costs. If they refuse to answer all of your questions or won’t give you a truthful explanation of their moving processes, it may be time to look elsewhere.

4. Transparency

When you hire movers, you agree to let strangers into your home to handle your personal belongings and then transport them, sometimes without your supervision. This requires plenty of trust on your part. Good movers will recognize this and offer as much transparency about the process as possible. Companies should be able to inform you of how many movers will be in and out of your home, and give an honest estimate of how long the move will take. If they offer a quote that seems too good to be true, it probably is. Posting real reviews online is another great way for movers to make themselves transparent. Good moving companies will accept all reviews, even the poor ones. If a company has no reviews or only positive ratings, it could be a sign the company is not reputable.

5. Documentation

Before you fully trust a moving company to handle your possessions, request their government-issued certifications or registrations. All moving trucks should be registered with the Department of Transportation and the company representative should reassure you that their movers are background checked. If the company has accreditations or awards, a good company would be happy to share those with you. Bad companies may try to avoid these inquiries at all costs.

Move Confidently with Arrow Moving & Storage

Choosing a mover requires a lot of trust. Arrow Moving offers an unparalleled level of customer service and honest quotes to help you achieve peace of mind. To receive your free quote today, contact us online or call 800-593-6683.

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